3 or FREE Time Promise in Metro Manila

Dear Valued Customer,

Align with Hilti’s mission to create enthusiastic customers, we persistently make strenuous effort to provide the best customer experience in terms of our after-market services (tool services).

As we continuously progress through the road of holistic recovery from the challenges of the COVID-19 pandemic, we are pleased to announce the relaunch of 3 or free Hilti tool service time promise in Metro Manila beginning February 01, 2023. This outstanding program will be the key differentiator that will not only provide Hilti the competitive advantage but also the best repair experience that you can possibly get as an effect of fast tool repair turnaround time.

When you buy a Hilti tool, you get more than just a tool. You also get a fast tool repair service.

At Hilti, we are committed to our tool repair time promise that is to repair and return your Hilti tool within 3 working days from the receipt of the request made through any of the following channels: (1) Via a phone call with Hilti Customer Service team, (2) Accomplished Easy Pick-Up (EPU) form via e-mail to Hilti Customer Service team; and (3) Requests made via the Hilti hotline. Daily cut-off of receiving tool repair requests for same day start of time promise is 12:00PM. If we fail this time promise, your repair will be free of charge!

With your consent through a preapproval form, we can start repairing your tool as soon as we receive it without the significant delays. By pre-approving charged repairs up to the tool-specific Repair Cost Limit, your charged/paid tool repair transaction will qualify for possible waiver of the tool repair charges in case we fail the time promise.

With this good news, may we continue to strengthen our partnership in making construction better through the exemplary repair experience that you get from Hilti.

Should you have any questions or need further information, please do not hesitate to contact your dedicated Hilti Account Manager or our Customer Service Hotline at +632-8784 7100.


Hilti Philippines Inc.