7. PROFESSIONAL SERVICES
7.1. On-Site Analysis
The On-Site Analysis Services are conducted by the Service Provider at the Customer premises. They may include the following activities:
- Assessment of Customer status quo with respect to the tracking and management of construction Assets
- Identification of improvement levers with respect to the tracking and management of construction Assets
- Quantification of savings potential by implementing corresponding service module(s) from the Service Provider
- Definition of implementation plan Hilti ON!Track.
7.2. Software Setup
The Software Setup is conducted by the Service Provider outside the Customer premises. They may include the following activities:
- Definition of data structure, e.g. for Asset categories and locations
- Definition of user roles
- Data export/import/entry support.
7.3 Tagging and Implementation days
The Tagging and Implementation days are conducted by the Service Provider at the Customer premises. They may include the following activities:
- Attachment of tags to customers assets
- Adding of assets to the ON!Track Software
7.3.1 Installation of ON!Track gateways in heavy construction machinery or in vehicles
The Installations of ON!Track gateways in heavy construction machinery or vehicles (“Gateways”) are subject to a daily rate to be paid by Customer (if ordered) to the Service Provider for the days Service Provider or its appointed third-party subcontractor being at the
Customer premises for conducting the Gateway installations. The number of Gateways, rates, and timing are to be agreed upon by Customer and Service Provider, when ordering the Gateways in the Order Form, where in any case agreed installation dates and timing are estimates only and cannot be warranted or guaranteed, as an installation particularly, but not limited to depends on Customer ensuring machinery- or vehicle availability at the agreed site and time.
Upon installation of a Gateway, Customer must immediately notify any Gateway installation defect, otherwise the installation is deemed to be accepted by Customer. Provided that the defect notification is provided in time by Customer, the installation warranty period for a Gateway is 90 days post installation and only covers the defect rectification of the Gateway by way of replacement or repair according to Service Provider`s sole discretion, but not including any other claims or remedies in accordance with the terms of the Agreement.
The Customer is responsible to:
- Share a list of equipment and vehicles (as applicable) as well as details (such as manufacturer, model, year) incl. the location for installation at least two weeks before the estimated installation date.
- Informing himself about the potential impact of the installation on the existing warranty with the equipment and vehicle (as applicable) manufacturer
- Ensure that the equipment and vehicle (as applicable) are at the agreed location at the agreed time, otherwise the installation is not possible, and the Customer will be charged the full installation costs.
- Ensure that there is always one contact person of the Customer on site to answer possible questions about the equipment and vehicle (as applicable) and operate them to prove the expected state before and after installation.
- Ensure that no other work must be done on the machine in parallel to the installation service (e.g. regular maintenance).
Customer agrees to indemnify and hold harmless Service Provider from any claims, damages, or losses arising from the installation of a Gateway in heavy machinery and/or vehicles that may violate manufacturer instructions or warranties. Customer expressly waives any liability claims against Service Provider for such violations. Service Provider will not be responsible for direct, indirect, consequential, or incidental damages in accordance with the terms of the Agreement and its total liability related to any damages arising out of or related to a Gateways is in accordance with the terms of the Agreement limited to the Gateway`s purchase price paid by Customer.
7.3.2 Self-installation of ON!Track Gateways in heavy construction machinery or vehicles
The ON!Track Gateways for heavy construction machinery or vehicles (“Gateways”) uses the On-Board Diagnostics II (“OBD”) interface of a vehicle solely as electric power source and is designed for plug and play self-installation by Customer according to the instruction for use.
Due to the electrical connection only (like a Universal Serial Bus (“USB”) port or cigarette lighter), the Gateways have no influence on the vehicle`s functionality.
Customer is responsible to ensure that the installation of the Gateways is in line with the vehicle manufacturer’s operating instructions and warranty conditions. Service Provider does not assume any liability in this regard and Customer agrees to indemnify and hold harmless Service Provider from any claims, damages, or losses arising from the installation of Gateways in heavy machinery and/or vehicles that may violate manufacturer instructions or warranties.
7.4. On-Site Training
The On-Site Training Services are conducted by the Service Provider at the Customer premises. They may include the following activities:
- Introduction to the system and key definitions
- Training on how to set up and use the web-based application
- Training on how to set up and use the mobile application
- Training on how to use the Hardware if purchased from Service Provider
- Process recommendations
- Recommendation on how to tag different types of Assets.
7.5. Online Training
The Online Training Services are conducted by the Service Provider via internet. They may include the following activities:
- Introduction to the system and key definitions
- Training on how to set up and use the web-based application
- Training on how to set up and use the mobile application.
7.6. ON!Track Unite Services
The Professional Services related to ON!Track Unite (API credentials and Hilti-provided integration) are conducted by the Service Provider either at the Customer premises or remotely. They may include the following activities:
- Data configuration and implementation of Hilti-provided ON!Track Unite integrations;
- Training on how the integrated applications work (for Hilti-provided ON!Track Unite integrations) as well as on new business processes involving the integrated applications
- Consulting on ON!Track Unite (developer hub, E2E testing, integration scenario, partners, implementation and training timeline, coordination with selected 3rd parties, etc.)
