HOL Self Collection Guide
IMPORTANT NOTE: YOUR ORDER WILL ONLY BE READY FOR COLLECTION 2 HRS AFTER ORDER IS CREATED, GRANTED THERE ARE NO ISSUES WITH YOUR ACCOUNT.
- Where is the collection location and what are the collection hours?
Monday to Friday, 8am to 4pm (closed for lunch from 12pm to 1pm)
IMPORTANT NOTE: PROPER ATTIRE AND CLOSED SHOES MUST BE WORN IN AAI WORLDWIDE LOGISTICS PREMISES.
- When is my order ready for collection?
- What happens if I am unable to pick up my order within 24 hours?
The order will be cancelled and a new order via Customer Service or the website should be created.
- Can I pay for my order at the warehouse?
Payments will not be accepted at the warehouse. Policy on terms, COD, or credit card payments must be followed.